Answers For Your Questions
Q: What kind of cleaning services do you offer?
A: We offer a wide range of cleaning services, for residential and commercial services. Here’s a
direct link to our services.
Q: How do I schedule a cleaning appointment?
A: For an immediate booking, please go through our cleaning form to schedule a cleaning with our
cleaning professionals. Book here.
Q: Do you provide the cleaning supplies or do I need to provide them?
A: We provide all the necessary cleaning supplies and equipment, including cleaning solutions,
vacuums, and other tools. If you have any specific cleaning products that you would like us to use,
just let us know in advance.
Q: What is included in your residential cleaning services?
A: For residential cleaning, here is our cleaning checklist. Bohio Clean’s Checklist
Q: Do you offer one-time cleaning services or only recurring services?
A: We offer both one-time cleaning services and recurring services. We recommend that new clients
begin booking a deep clean with us before scheduling a recurring service.
Q: How much do your cleaning services cost?
A: Our pricing varies depending on the type of service, the size of your space, and other factors. We
offer free quotes, so please contact us to discuss your cleaning needs and receive a customized
quote.
Q: Are your cleaners background checked?
A: Yes, all of our cleaners undergo background checks and are thoroughly vetted before being hired.
We only partner with trustworthy and reliable individuals and businesses who are committed to
providing excellent service.
Q: What happens if something is damaged during the cleaning?
A: We take great care to avoid any damage to your property, but accidents can happen. If something
is damaged during the cleaning, please let us know as soon as possible so we can make it right.
Q: Are your services insured?
A: Yes, we are fully insured to protect both our customers and our employees. We carry liability
insurance and workers’ compensation insurance to ensure that everyone is protected in case of
accidents or injuries. For commercial services, please contact us directly to speak specifically about
our insurance for specific projects.
Q: What is your cancellation and rescheduling policy?
A: If cleanings are canceled or rescheduled in less than 24 hours before a service, we will charge a
$50 fee. For Lock-Outs, meaning if there is no way for our cleaners to enter your property, we will
charge a $75 fee. Our cleaning partners spend time to prepare for your cleaning and we want to
ensure that their time is considered when they prep before a cleaning.
Q: How can I prepare for my cleaning service?
A: Declutter the space: It’s easier for the cleaners to do their job if the space is free of clutter. Put away
any loose items or toys, clear off surfaces, and tidy up the space as much as possible.
1. Communicate your expectations: If you have specific cleaning tasks you want the cleaners to
focus on, let them know ahead of time. This will ensure that they are able to meet your
expectations and provide the cleaning you want.
2. Provide clear access: Make sure that the cleaners have clear access to the space they will be
cleaning. If you live in a gated community or apartment building, provide any necessary access
codes or keys.
3. Make arrangements for pets: If you have pets, make arrangements to keep them in a separate
room or outside during the cleaning process. This will prevent them from getting in the way or
causing any issues.
4. Notify the cleaners of any special instructions: If there are any specific instructions or requests
you have for the cleaners, such as avoiding certain cleaning products or using a specific type of
cleaner, make sure to let them know ahead of time.
By following these recommendations, you can help ensure that the cleaning service is able to do their job
efficiently and effectively, resulting in a cleaner and more organized space for you to enjoy.